The position:

The Operations Controller is responsible for promptly obtaining over-flight and landing clearances worldwide, within specified time constraints.  There is a great deal of client contact and the role is hectic, but very rewarding.

Key roles will include:

ü       Direct contact with Civil Aviation Authorities to promptly obtain over-flight and landing clearances worldwide for various flights, such as chartered, private, commercial etc.

ü      Planning and processing of client requests in accordance with statutory requirements and company policy.

ü      A knowledge of business jets, and technical operational experience in a business jet environment.

ü      Able to handle client requests immediately when called upon during your specific shift period of duty.

ü     Customer orientated approach with an outstanding level of customer service skills and experience in meeting needs of VIPs.

ü     A calm approach to problem solving and last minute changes and is able to work accurately under pressure.

The candidate:

 ·          Must possess a Bachelor’s degree.

 ·          A knowledge of flight time limitations and crewing.

 ·          Excellent written and oral communication skills.

 ·          Good IT skills, able to use Company IT systems.

 ·          Methodical and analytical in approach.

 ·          Commercial Airline operational awareness, including contractual and budgetary measures.

 ·          Excellent Customer Liaison skills.

 ·          Great interpersonal skills.

 ·          Work effectively as part of a Team.    

 ·          Motivated and committed to Continuous Improvement.

 ·          Flexible in approach and adaptable to change.

 ·          Excellent telephone manner, and able to deal with all enquiries efficiently.

 ·          Able to work under pressure and within time constraints.

 ·          Additional languages would be beneficial.