 Why did you contact our customer service dept.? |
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| How did you first contact our customer service dept.? |
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| Please rate your overall satisfaction with our customer service dept |
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| Did the customer service representative… understand your problem? |
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| Was the customer service representative… clear and easy to understand? |
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| Was the customer service representative… able to solve your problem on the initial contact? |
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| Did the customer service representative… Follow through with commitments/promises? |
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| Was the customer service representative… courteous? |
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| Was the customer service representative… professional? |
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| Was the customer service representative… patient? |
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| Was the customer service representative… efficient? |
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| In Hadid, our ultimate goal is customer satisfaction. How efficiently does the customer service representative accomplish this goal? |
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| Was the problem resolved? |
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| Would you choose to work with the same representative again? |
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